Ongoing website care
Website Maintenance & Support
Website maintenance services and support for WordPress websites and Shopify stores. Agree updates, backups, content changes and troubleshooting around the setup you actually run, with clear tasks and costs.
What we can help with
WordPress Website Care
Shopify Store Support
Update Planning
Backup Responsibility Review
Content Changes
Form & Journey Checks
Issue Investigation
Performance Improvements
Feature Scoping
Agreed Support Allowance
What do website maintenance services include?
A live website needs attention as content, software and business requirements change. We agree the maintenance tasks, support allowance and response expectations in writing. New features, ongoing SEO and larger changes are separate unless your agreement includes a defined amount of that work.
What we can help with
WordPress Website Care
Shopify Store Support
Update Planning
Backup Responsibility Review
Content Changes
Form & Journey Checks
Issue Investigation
Performance Improvements
Feature Scoping
Agreed Support Allowance
Prioritise the work your website needs
I review the current site before taking on care or proposing changes. A slow page, outdated content and a broken enquiry route need different fixes. We identify the issue, decide what is included and agree additional work before proceeding. Explore existing website improvements or managed website packages to discuss the suitable route.
“Tom at Xeon Creative has been an absolute pleasure to work with. We gave him an extremely challenging brief… and he completely smashed it out of the park. He’s incredibly quick, the quality of his work is genuinely unmatched, and I wouldn’t hesitate to work with him again.”
Rated 5*
Blue Skies Group
Worked with Tom at Xeon Creative across 2 websites and some smaller projects. Very skilled, easy to work with and I couldn’t recommend more highly. Thanks Tom!
Rated 5*
Blue Skies Group
“Xeon Creative did an incredible job on my website. I can’t believe how well they stuck to my brief whilst also offering builds and suggestions that elevated my business. I’m now able to run online events, increase sales on my retreats, streamline client funnels and I’m proud to send people to my website – thank you sooo much!”
Rated 5*
Balance by Chaz
“My new website has been a game-changer. It looks professional, is easyfor my clients to navigate, and has already led to an increase in bookings. It’s the best investment I’ve made for my practice.”
Rated 5*
Personal Trainer
“I would highly recommend Xeon Creative to anyone who needs a professional job done. They are absolutely brilliant at what they do with building websites. Thank you so much for my amazing websites!”
Rated 5*
CEO of Akile African Adventures & Beautiful Minds Matter
Website Support and Maintenance essentials
Defined maintenance
Your agreement lists the routine work, relevant platform and responsibility for hosting and backups.
Content that stays current
Changes to services, team details and products can be handled within an agreed allowance or separate quote.
Check important journeys
Forms, booking routes and shop interactions need attention after changes that affect them.
Investigate before changing
We review an issue’s context and dependencies before deciding what to repair or replace.
Support you can plan around
Priorities, access, response expectations and charges are set out so requests have a clear next step.
How the work happens
Share the URL, platform, current access and the maintenance or changes you need.
We define tasks, allowance, response expectations, costs and responsibilities for hosting and backups.
We separate routine care from urgent issues, content requests and larger development work.
Changes are checked against the request and relevant website journeys.
We confirm completed work and scope any further changes as the website and business develop.
Website Support and Maintenance questions
Scope, costs, responsibilities and what happens next.
What does website maintenance include?
It includes the tasks specified in your agreement, such as defined software care, checks or troubleshooting. Content changes, new features and SEO are only included where explicitly scoped. The proposal explains the allowance and boundaries before support begins.
Can you support a website you did not build?
An existing WordPress or Shopify website can be reviewed first. Platform access, licences, custom code and unresolved issues affect whether suitable support can be offered. Any initial repair or migration work is identified before an ongoing agreement.
Do you offer unlimited website changes?
Changes are managed within an agreed scope or allowance. Larger requests, new pages, integrations and development are quoted separately unless included. Defining the work protects both the maintenance schedule and your expectations about costs.
How quickly will support requests be handled?
Your support agreement sets the response expectations and how priorities are handled. A response is not the same as a guaranteed resolution time: the issue, platform and third-party dependencies affect the work. No round-the-clock service is implied.
Does support include hosting and backups?
Only where the agreement says so. Hosting, domains, email, backups and website maintenance can involve different providers. We document ownership and responsibilities so you know who to contact and what is covered.
Does maintenance improve search rankings?
Maintenance can address technical problems, but it does not guarantee ranking changes. SEO strategy, content and ongoing optimisation are separate work unless included in your scope. Keeping a website functioning is one part of its wider performance.
Website guides and practical advice
Discuss website support
Share your website and the care or changes you need. I’ll review the setup and explain suitable support, scope and costs. You can also email [email protected].